Frequently asked questions

When you sign up you enter your card, but you're not charged for 7 days. If you cancel before the trial ends, you pay nothing. Otherwise your subscription begins automatically at the plan you chose.

$10 per month, or $110 per year (which works out a little cheaper than paying monthly). Every feature is included in both — there are no tiers or add-ons.

Yes. Go to Account settings and open the billing portal to cancel in a couple of clicks. You'll keep full access until the end of your current billing period, then the account simply stops renewing.

Everything billing-related lives in the secure Stripe customer portal, reachable from your Account settings. You can switch between monthly and annual, update your payment method, and download invoices there.

Because there's a free trial before any charge, we generally don't offer refunds for subscription periods already started. See our Billing & Refunds policy for the full details, and reach out if something went wrong — we're reasonable.

No. The scanner uses your phone or computer camera to read barcodes and QR codes directly in the browser. If a code won't scan, you can always type it in.

Yes. Each account's data is completely isolated from every other account. Access is protected with strong password requirements and automatic lockout after repeated failed logins. Payment card details are handled entirely by Stripe and never touch our servers.

Absolutely. The whole app is mobile-friendly, so you can add projects, advance stages, and scan tags right at the bench.

Your data stays in your account for as long as it's open. You can export your projects to CSV or PDF at any time, and you can permanently delete your account and all its data yourself from Account settings.

Head to our contact page and email us. We're happy to help before or after you sign up.